Customers get a better deal at quick lube shops.

A “deal” in and of itself is open to interpretation. You get what you pay for, right? Regular oil changes are vital to maintaining the longevity of your vehicle, so why put this precious asset in the hands of people who are not guaranteed to have any automotive experience in hopes of saving a few bucks.

I say “hopes” of saving a few bucks because this is a misconception. Most of the time, dealerships offer amazing oil change specials or even price matching to their customers to get them to keep coming back.  To learn about this type of special, then make sure you visit the dealership’s website and continuously look in the mail for coupons that the service department sends out monthly.

Going to the dealership takes longer than a quick lube shop.

This used to be the case, but dealerships have evolved over the years and realize that their customers are busy and cannot waste time hanging in the service department area for hours while their vehicle is repaired.

To accommodate the busy lives of their customers, most dealerships now provide loaner cars, shuttles, or even valet service. The best way to make sure you are not wasting time at the dealership is to set an appointment in advance and ask about loaner or valet services.

Professional woman and salesperson at car dealership

Dealerships are going to try to sell me something that I do not need.

Not going to say that every service advisor at the dealership is ethical, but they are held to a much higher standard than those that are working for minimum wage at a quick lube center.

Service advisors are typically trained in the automotive industry by the manufacturer. They have spent time and money being educated on your vehicle and the types of maintenance necessary to keep it operational.

These automotive professionals answer not only to their customers but to the general managers, owners of the dealership, and to the manufacturer, and most of the time, they are rewarded when they offer exceptional customer service.

Quick lube advisors do not have to be trained on the specifics of vehicles and, therefore, more times than not will recommend unnecessary parts and services. Some quick lube chains have had to pay out fines for recommending unnecessary services to customers.


So, we debunked a few misconceptions about the service departments of your favorite dealerships. The bottom line is trust, and if you trust the dealership to sell you a vehicle, then it is fair to say that you should trust those same people to keep it running smoothly.

3 responses to “Urban Legends about Dealership Service Departments”

  1. Awesome post! Keep up the great work! 🙂

  2. cbd says:

    This is a topic that’s close to my heart…
    Take care! Where are your contact details though?

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