1. General Statement:

We respect your privacy and are committed to protecting it. This privacy statement explains our policies and practices regarding online customer information. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you. By using the site, you agree to the terms of this privacy statement.

2. Information About Our Organization and Website and General Data Collection Practices:

This Privacy Statement applies to tvi-mp3.com which is owned by TVI, Inc., 9827 Whithorn Dr. Houston, TX 77095.

This privacy statement also applies to any instance where it is linked to or provided in connection with those instances.

Website Purpose The business purpose of the tvi-mp3.com website is to provide visitors: (1) general information regarding our services; (2) an explanation of the process of our services; (3) contact information; (4) a medium to communicate with us.

Online Tracking Information When you visit this site other parties such as third-party advertising partners and analytics providers may collect information about your digital activity over time and across digital platforms.

Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” (“DNT”) signals other than cookies, TVI, Inc. does not currently respond to undefined “DNT” signals to its websites.

Most browsers can be configured to not accept cookies, however, this may prevent you from having access to some functions or services on our sites.

3. Personally Identifiable Information We Collect From You:

When you visit this site we will not collect any personally identifiable information about you unless you provide it to us voluntarily. For purposes of this Privacy Statement, personally identifiable information is information that identifies you as an individual, such as your name, street address, telephone number, and email address.

Our primary goal in collecting personally identifiable information from you when you visit this site is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features.

This site may use session and persistent “cookies” to collect personally identifiable information in order to verify login credentials, and it may use a third party to deliver site functionality. An explanation for each of these items and how they work is included in Section 7 – Methods to Collect Information.

4. How We Use the Personally Identifiable Information We Collect:

Personally identifiable information collected on this site may be used to: Fulfill a site user request (e.g., create login credentials, brochure fulfillment, send marketing or promotional materials including e-mails, service rebates.)

5. Other Information We Collect From Site Visitors:

Through this website, we collect site usage information from site visitors that may be linkable to you through your device or web browser. This information allows us to perform site metrics and compile aggregate and statistical data. This information is used to improve the functionality of the website by identifying popular features and measuring site activity to better meet user wants and needs. The information collected includes information, such as, site pages visited, time spent on our site, or page clicks, mouse movements, and scrolls.

If you visit this site using a mobile device, we collect additional information which may include the type/model of the mobile device viewing the site, device identifiers, and the mobile device’s service provider and operating system.

Our primary goal in collecting this information is to analyze site metrics that we use to improve the functionality of the website.

We may use session and persistent “cookies,” session logs, spot light ads/web beacons/GIF/pixel tags, banner ads or links, third-party networks that serve user-requested emails (e.g., a third party email service provider for user-customized emails), and third-party click tracking analytics tools; to obtain site usage information about site visitors. An explanation on collection methods and how they work is included in Section 7 – Methods to Collect Information, below.

6. How We Use Site Usage Information:

Site usage information collected on this site may be used to:

  • Compile aggregate and statistical data to help in website design and to identify popular features
  • Measure site activity to allow us to update our site to better meet user wants and needs
  • Provide you content that may be of interest to you based on pages visited and items viewed
  • Make the user experience more customer friendly
  • Develop new and improved products, services and marketing

We also use site information for the purpose of performing analytics on the user’s experience while visiting this site. This analysis:

  • Is performed on an aggregate level
  • May involve the use of a third-party vendor acting on behalf of this site
  • May be combined with data collected by third parties on other sites and apps and across devices
  • Is performed in order to improve our website and the user experience

7. Methods to Collect Information:

A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.

A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.

A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured to not accept cookies, however, this may prevent you from having access to some site functions or features.

This site may use third-party click tracking analytics tools to capture clickthrough statistics. These parties may collect information about your use of the site and across different sites and mobile apps, and across devices over time.

Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.

This website may generate a “session log” when you visit our site. We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came, the website that referred you, the pages you visited and the date and time of those visits.

Users may be directed to this site via banner ads, site links or QR Codes. Ads, site links or QR Codes may use tools such as cookies or web beacons to deliver metrics on the effectiveness of the ads or links.

8. Sharing Your Information:

This site does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice.

We may share personally identifiable information with vendors, contractors or partners in the normal course of business. Vendors, contractors or partners of this site who have access to your personally identifiable information in connection with providing services for this site are required to keep the information confidential and are restricted in their use of the data.

We will disclose your personally identifiable information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TVI, Inc., or the site; (b) protect and defend the rights or property of TVI, Inc., or this site; or (c) act under exigent circumstances to protect the personal safety of TVI, Inc. or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law.

9. Access To and Control Over the Use of Your Information:

To correct or update your personally identifiable information contact us at the phone number or mailing address listed in section 14 so that we may be able to process your changes. We will use reasonable efforts to correct any factual inaccuracies in your information.

10. Security of Your Information:

Safeguarding information of visitors to our website is important to us. While no systems, applications or websites are 100% secure, we use systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration.

Vendors, contractors or partners of this site who have access to your personally identifiable information in connection with providing services for this site are required to keep the information confidential.

Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for this site.

11. Processing of Personal Data:

By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable information globally — including to the United States – in accordance with this Privacy Statement. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable information to locations that may have different levels of privacy protection than in your own country.

12. Links to Other Sites:

This site may provide links to other websites. We encourage you to review the privacy statements of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. This site is not responsible for the privacy statements, content or data handling practices on other websites.

13. Children’s Privacy:

This site does not knowingly intend to collect personally identifiable information from children under 13 years of age.

If a child has provided us with personally identifiable information a parent or guardian of that child may contact us at the phone number or mailing address listed in section 14 if they want this information deleted from our records. We will then make reasonable efforts to delete the child’s information from the database that stores information for this site.

14. Contacting Us:

If you have any questions, comments, or concerns about this online privacy statement for this site, this site’s privacy practices, or have any questions regarding the contents of this website please contact us at

Telephone:
888-312-0240
Available:
Monday-Friday,
8:00 a.m. – 8:00 p.m. CST
Mailing
Address:
TVI, Inc.
9827 Whithorn Dr. Houston, TX 77095

We are committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data. We will be happy to respond to your questions and comments.

15. Privacy Statement Effective Date and Revision Days:

Occasionally we may update the privacy statement for this site in order to reflect any changes to the website or our privacy practices. If we make any updates to this statement, including any updates reflecting material changes to our Online Behavioral/Interest-Based Advertising practices, the new statement will be posted to the website ten (10) days prior to the changes taking effect.

TVI, Inc. Privacy Policy
Effective Date: January 31, 2020
Last update: January 16, 2020

CATEGORIES AND SOURCES OF PERSONAL INFORMATION

The personal information we collect depends on how you interact with us, the products you use, and the choices you make. We collect personal information about you from different sources and in various ways:

Information You Provide to Us. You may choose to share information with us when you create or modify an account, request services, or otherwise communicate with us. For example, we collect the following:

  • Contact Information: Depending on the nature of your interaction with us, we collect personal or business information such as name, email address, postal address, and phone number.
  • Demographics: When creating or modifying an account, you may also provide additional information such as your age and gender.
  • Preferences: We may collect your preferences such as communication, language, and time zone.
  • Identification Numbers You Provide: Unique identification numbers associated with you.
  • Security: When you create an account, we collect passwords, security questions, etc.
  • Content of Communications: We will collect your communications with us.

When you are asked to provide personal information, you may decline. But if you choose not to provide or allow information that is necessary for certain products or features, those products or features may not be available or function correctly.

Information From Your Devices. When you use our websites and online services, we automatically collect some information from your devices (such as mobile phone, tablet, smartwatch, or computer). For example:

  • Device Details and Network Information: Some devices share and our servers log information such as type of device, hardware model, MAC Address, OS, version, settings, configuration, and network-related information such as IP address, mobile network provider.
  • Digital Activity: When you connect to our online services, we collect information about online activity and usage patterns, such as access times, webpages visited, web logs, app features used, etc.
  • Device and Mobile Location: Depending on your device and app settings, we may also collect
  • location data from your devices when you use our apps or online services.

You may use app or device controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain products or features, those products or features may not be available or function correctly

Information We Generate About You. We infer new information from the data we collect, such as:

  • Digital Activity: When you connect to our online services, we may infer your zip code, city, state, and country location based on your IP address. We may also make inferences from your online activity and usage patterns, such as access times, web pages visited, web logs, app features used, etc.
  • Inferred Preferences: We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics.
  • Identification Numbers We Generate: When you interact with us, we may generate unique identification numbers such as account ID, or customer ID. In some cases, we generate unique identifiers assist with our processing of personal data.

Other Sources of Information About You. In addition to the information we collect from you and your devices and the information we generate or infer, we also obtain information from others when you direct them to share information with us and in the following cases:

  • Dealers and Other Repairers: We receive data in connection with vehicle sales and service. For example, when you purchase a vehicle, the dealer shares with TVI, Inc. Personal Contact Information about you including your name and address, as well as VIN and purchase information such as purchase date. We also receive Vehicle Service History information (and certain other vehicle repair information), which includes history of repairs and may include such information as visit details, service details, repair history, applicable recall repairs, repair order details and payment, and warranty and extended service plan information.
  • Service Providers and Suppliers: We may receive Contact Information or other personal information from our vendors or agents working on our behalf for the purposes described in this Policy.
  • Business Partners: We receive personal information from other companies with which we work together to offer services to our customers, or to reach potential customers with our marketing messages.
  • Law enforcement agencies, courts, regulatory agencies, and others: We may receive personal information from government agencies or courts for legal compliance purposes, to protect your personal safety or the safety of others, to protect TVI, Inc. or others’ rights, or to investigate fraud. We may also receive personal information from others; for example, in connection with litigation settlements, we may acquire information about you from third parties for the purpose of meeting our tax reporting obligations.
  • Consumer Data Analytics Firms: We receive Demographics and other data from third parties for purposes such as supporting our marketing campaigns and personalizing services to our customers.

We may combine the personal information you provide to us, information from your devices, information about you we receive from others, and information we generate about you.

We also collect information in a form that cannot reasonably be linked back to you.

COOKIES AND SIMILAR TECHNOLOGIES

Our websites and online services use cookies and similar technologies to operate and to help collect data. Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well.

Cookies on our websites are used to store your preferences and settings, enable you to sign-in, provide interest-based advertising, combat fraud, analyze how our products perform, and fulfill other legitimate purposes.

Our websites may also contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites, and gather usage and performance data. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them, and in our ads appearing on other sites to measure the performance of those ads.

Our websites often include web beacons and cookies from third-party service providers. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics or advertising. In other cases, it is because our web pages contain third-party content (such as embedded videos, maps, plug-ins, or ads) that contain web beacons used to determine the effectiveness and track your interaction with that content. When your browser connects to a third party’s web server to retrieve content and/or web beacons, that third party is able to set or read its own cookies on your device and may collect information about your online activities over time and across different websites or online services that also contain that third party’s content or web beacons.

Mobile advertising ID controls. Apple and Android mobile devices each generate an advertising identifier that can be accessed by apps and used by advertisers in much the same way that cookies are used on websites. Each operating system provides options to limit tracking and/or reset the advertising ID.

Browser cookie controls. Web browsers vary on whether they are set to accept various types of cookies by default. You can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our website. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.

Do Not Track. Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above.

Email web beacons. You can disable web beacons in email messages by changing the settings on your email client to prevent the automatic downloading of images.

OUR USE OF PERSONAL INFORMATION

We use the personal information we collect for purposes described in this Policy or otherwise disclosed to you. For example, we may have used personal information for the following purposes over the past 12 months:

Product and Service Delivery. To provide and deliver our products and services, including operating, securing, and troubleshooting.

Contact Information, Demographics, Payment Data You Provide, Preferences, Audio/Visual, Identification Numbers You Provide, Security, Content of Communications, Vehicle Service History, Device Details and Network Information, Digital Activity, Device and Mobile Location, Inferred Preferences, Identification Numbers We Generate

Product Improvement. To improve existing products and services.

Contact Information, Demographics, Preferences, Audio/Visual, Content of Communications, Vehicle Service History, Media Analytics, Device Details and Network Information, Digital Activity, Device and Mobile Location, Identification Numbers We Generate, Inferred Preferences

Research and Development. To conduct research and develop new products and services.

Demographics, Preferences, Audio/Visual, Content of Communications, , Vehicle Service History, Media Analytics, Vehicle Analytics with Media Analytics, Device Details and Network Information, Digital Activity, Device and Mobile Location, Inferred Preferences, Identification Numbers We Generate

Personalization. To understand you and your preferences to enhance and personalize your experience.

Contact Information, Demographics, Preferences, Audio/Visual, Content of Communications, Media Analytics, Vehicle Analytics with Media Analytics, Device Details and Network Information, Digital Activity, Device and Mobile Location, Inferred Preferences, Identification Numbers We Generate

Business Operations. To operate our business, such as accounting, finance, tax, regulatory compliance, litigation, information security, fraud detection and prevention, supplier and vendor management, human resources, information technology, and improving our internal operations.

Contact Information, Demographics, Payment Data You Provide, Preferences, Audio/Visual, Identification Numbers You Provide, Security, Content of Communications, Vehicle Service History, Device Details and Network Information, Digital Activity, Device and Mobile Location, Inferred Preferences, Identification Numbers We Generate

Finally, we may use de-identified information for any purpose in accordance with applicable law.

OUR SHARING OF PERSONAL INFORMATION

We share personal information with your consent, when you direct us to share it with others, or as necessary to complete your transactions or provide the products you have requested or authorized. We also share personal information with:

  • Dealers. We share personal information with authorized dealers.
  • Service Providers and Suppliers. We share personal information with vendors or agents working on our behalf for the purposes described in this Policy. In such cases we require these vendors to protect the confidentiality of the personal information and to use it only to provide the services to us. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal information to provide those functions.
  • Business Partners. We share personal information with other companies that we work together with to offer services to our customers, or to reach potential customers with our marketing messages.
  • Law Enforcement Agencies, Courts, Regulatory Agencies, and Others. We will access, transfer, disclose, and preserve personal information when we believe that doing so is necessary to:
    •  comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
    • detect, investigate, and prevent fraud, or to help prevent the loss of life or serious injury;
    • operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or
    • protect the rights or property or ourselves or others, including enforcing our agreements, terms, and policies.

Finally, we may share de-identified information in accordance with applicable law.

Please note that some of our products include references or links to products or services provided by third parties whose privacy practices differ from ours. For example, some of our website features incorporate the Google reCAPTCHA tool, which collects hardware and software information, such as device and application data, in order to perform integrity checks and help prevent bots from using the feature. Your use of the reCAPTCHA tool is subject to the Google Privacy Policy and Terms of Use.

CHOICE AND CONTROL OF PERSONAL INFORMATION

Access, correction, and deletion. You can access, edit or delete some of the personal information we have collected by logging into your account and accessing the information displayed in your profile or account settings.

Choices for Cookies and Similar Technologies. See the Cookies section for choices about cookies and other analytics and advertising controls.

CALIFORNIA PRIVACY RIGHTS

California Consumer Privacy Act (“CCPA”)

If you are a California resident and the processing of personal information about you is subject to the CCPA, you have certain rights with respect to that information:

Access/Right to Know. You have a right to request that we provide you with the following information:

  • The categories of sources from which we collect personal information.
  • The purposes for collecting, using, or selling personal information.
  • The categories of third parties with which we share personal information.
  • The categories of personal information we have disclosed about you for a business purpose.

Note that the CCPA defines “business purpose” broadly; and because we use service providers for a number of business purposes that require access to our systems that hold personal information (such as supplying cloud data storage, maintaining the security of our systems, and providing customer support), in the past 12 months we have disclosed for a business purpose data from all of the categories of personal information that we maintain.

  • The categories of personal information we have sold about you for each category of third party to which the personal information was sold. Note that the CCPA defines “sell” very broadly, and some of our data sharing described in this Policy may be considered a “sale” under that definition. We do not knowingly sell the personal information of minors under 16 years of age without affirmative authorization.

Right to Delete. You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions.

Right to Opt-Out From Sales. You also have a right to opt-out from future sales of personal information, which you can exercise by clicking on the “Do Not Sell My Personal Information” button on our website. See also the Cookies section of this Policy to learn how to opt out of analytics and ad targeting.

How to Exercise Your California CCPA Rights

You can exercise your CCPA rights by submitting your request(s) to us using the web form located at [RIGHTS FORM]. You can also exercise your CCPA rights by calling us, toll-free, at 888-312-0240, Monday through Friday from 5:00 am until 8:00 pm CST. Our call center will be closed on Weekends and on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.

If you want to exercise more than one of your CCPA rights, please submit a separate request for each CCPA right, which will help us handle your requests more effectively. Please be aware that we will process your requests in the order we receive them.

Whether you use the web form or call us, we will need information from you to process your request so that we can confirm you are a California resident, determine if we have personal information about you, and, for access and deletion requests, verify your identity. We may also need to contact you about your request, and you can choose the contact method you would like us to use.

Please be aware there might be circumstances where we will not honor your request, as permitted under the CCPA. For example, if we are not able to verify your identity and that you are a California resident, we may not honor your access or deletion request. In addition, we may not delete your personal information if an exception under the CCPA applies.

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

If you want an authorized agent to submit a “Delete My PI” or “Access My PI” request on your behalf, the authorized agent must provide proof of their registration with the California Secretary of State, as well as proof that you gave the authorized agent written permission to submit the request(s) on your behalf. We may also require you to verify your identity with us.

If you want an authorized agent to submit a “Do Not Sell My PI” instruction on your behalf, the authorized agent must provide proof of their registration with the California Secretary of State, as well as proof that you gave the authorized agent written permission to submit the instruction on your behalf.

You have a right to not be discriminated against for exercising rights set out in the CCPA.

EUROPEAN DATA PROTECTION RIGHTS

If the processing of personal data about you is subject to European Union data protection law, you have certain rights with respect to that data:

  • You can request access to, and rectification or erasure of, personal data;
  • If any automated processing of personal data is based on your consent or a contract with you,  you have a right to transfer or receive a copy of the personal data in a usable and portable format;
  • If the processing of personal data is based on your consent, you can withdraw consent at any time for future processing;
  • You can to object to, or obtain a restriction of, the processing of personal data under certain circumstances; and
  • For residents of France, you can send us specific instructions regarding the use of your data after your death.

To make such requests or contact our Data Protection Officer, contact us at the address at the bottom of this Policy. When we are processing data on behalf of another party that is the “data controller,” you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.

We rely on different lawful bases for collecting and processing personal data about you, for example, with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as necessary to provide the products and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.

LOCATION OF PERSONAL INFORMATION

The personal information we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. The storage location(s) are chosen to operate efficiently and improve performance. We take steps designed to ensure that the data we collect under this Policy is processed according to the provisions of this Policy and applicable law wherever the data is located.

SECURITY OF PERSONAL INFORMATION

Safeguarding personal information is important to us. While no systems, applications, or websites are 100% secure, we take reasonable and appropriate steps to help protect personal information from unauthorized access, use, disclosure, alteration, and destruction. To help us protect personal information, we request that you use a strong password and never share your password with anyone or use the same password with other sites or accounts.

CHANGES TO THIS PRIVACY POLICY

We will update this Privacy when necessary to reflect changes in our products, how we use personal information, or the applicable law. When we post changes to the Policy, we will change the “Last Updated” date at the top of the Policy. If we make material changes to the Policy, we will provide notice or obtain consent regarding such changes as may be required by law.